Frequently Asked Questions

The upload page retries automatically. If upload fails the customer can retry. Jobs already in your queue remain stored on the server and will appear in your dashboard as soon as your connection is restored.

Login → Shop profile → Generate QR → Print QR. Place the printed QR code at your counter so customers can scan and upload documents directly to your queue.

Shopkeeper can reject or notify the customer. Files auto-delete after 2 hours regardless of action taken, so there's no risk of wrong files accumulating in your queue.

HandyPrintz queues jobs FIFO — the dashboard shows jobs in arrival order. Each shop prints sequentially; large spikes are handled by queuing and the shop controls processing pace.

Setting up is straightforward and free. A shop owner signs in with their Google account, fills in a short onboarding form with the shop name, phone number, and address, and a unique QR code is generated automatically. The owner prints the QR code and places it at their counter. From that point on, customers can scan the code and start uploading documents. The entire setup takes just a few minutes.

No. Every document uploaded through HandyPrintz is temporary. When the shopkeeper finishes printing your file, it is deleted from the server immediately. If the shopkeeper doesn't act on your upload, a background cleanup process removes the file and its database entry within two hours of the original upload time. There are no archival backups or secondary copies kept anywhere on our systems.

Privacy is embedded into every layer of the system. Your files travel over an encrypted HTTPS connection. Once they reach the server, they are stored only for the time needed to complete the print job. The server does not preview, scan, or analyse the contents of your documents. Only the shopkeeper whose queue received the file can see it — no other shop or user has access. After the job is processed, the file is permanently erased with no way to recover it.

For a deeper look at our technical privacy measures, visit our Security & Privacy page.

HandyPrintz accepts a broad range of common document types. You can upload PDF files, Microsoft Word documents (DOC and DOCX), PowerPoint presentations (PPT and PPTX), Excel spreadsheets (XLS and XLSX), and image files (PNG and JPG). Word, PowerPoint, and Excel files are automatically converted into PDF format on the server before reaching the print queue, so the shopkeeper always receives a print-ready document.

For more details on each format, see our Supported Formats guide.

The shopkeeper can view your document in the browser and trigger the print dialog, but HandyPrintz does not provide a dedicated download button or any file export feature in the dashboard. More importantly, the file is automatically deleted after printing or within two hours. Even if someone attempted to save the page, the server-side copy ceases to exist shortly after the job completes. The system is built so that files pass through temporarily rather than accumulating on the shop's device.

If the shopkeeper encounters a problem — such as a paper jam, low ink, or an unsupported page layout — they can mark the job with a rejection status, and you will see this reflected on your status tracking page. The file is removed from the queue and deleted from the server at that point. You are free to re-upload the file and try again. If the shopkeeper takes no action at all, the automatic two-hour cleanup ensures your file does not linger on the server indefinitely.

Files have a maximum lifespan of two hours from the moment of upload. In practice, most files exist for far less time because shopkeepers typically print or reject jobs within minutes. Once any final action is taken, the file is removed right away. The two-hour window exists as a safety net so that no forgotten upload stays on the server overnight or accumulates over days.

No app installation is required. HandyPrintz runs entirely in your web browser. When you scan the shop's QR code, your phone's default browser opens the upload page directly. You select your file, enter your name and print preferences, and tap upload. The same applies to shop owners — the admin dashboard is a web application that works in Chrome, Firefox, Edge, Safari, or any modern browser.

Yes. The maximum file size allowed per upload is 50 MB. This limit covers most regular documents, presentations, spreadsheets, and images. If your file exceeds this limit, consider compressing images within the document, reducing the resolution of embedded graphics, or splitting the content into multiple files and uploading them as separate print jobs.

Yes. After you upload a file, you receive a link to a status tracking page. This page automatically checks the server for updates and shows you the current state of your print job — whether it is pending, being printed, completed, rejected, or expired. The page refreshes itself so you do not need to reload manually. Once the job reaches a final status, the tracker stops polling.